As the use of Artificial Intelligence (AI) and Machine Learning (ML) proliferates, the field of UX design must shift to understand the possibilities, limitations, and biases of this technology. Oracle’s recent commitment to the Redwood initiative is placing the focus on the user experience design across the breadth of Oracle’s products. The emergence of AI and ML represents an opportunity to apply design that utilizes AI to provide experiences for users that are insightful, informed, and adaptable to user behavior. This new opportunity change’s design’s role. The experiences must evolve and change as we understand users and their behavior. Design can no longer be constrained by past experiences. Instead the user experience must be indeterminate, responsive, and receptive to change. In order to frame how to approach this opportunity the session will propose strategies, mental models, and frameworks to design the UX of AI.
Jason Wong is a UX designer and strategist of interactions working in Oracle’s Supply Chain Management design group. He focuses on the intersection of user experience, AI, and automation.
